:root {
  --bg: #0b1020;
  --bg2: #0f1730;
  --panel: #141d38;
  --panel2: #1a2547;
  --line: #26335c;
  --text: #e8edf9;
  --muted: #97a3c4;
  --teal: #2fd4c4;
  --teal-d: #16a99a;
  --violet: #7c6cff;
  --amber: #f5b94a;
  --red: #f06b6b;
  --green: #43d18a;
  --radius: 14px;
  --shadow: 0 10px 30px rgba(0,0,0,.35);
}
* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  font-family: "Inter", system-ui, -apple-system, sans-serif;
  background: radial-gradient(1200px 600px at 80% -10%, #16224a 0%, var(--bg) 55%);
  color: var(--text);
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
}

/* Topbar */
.topbar {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 24px; border-bottom: 1px solid var(--line);
  background: rgba(11,16,32,.7); backdrop-filter: blur(8px);
  position: sticky; top: 0; z-index: 20;
}
.brand { display: flex; align-items: center; gap: 12px; }
.logo {
  font-weight: 800; font-size: 20px; letter-spacing: -.5px;
  background: linear-gradient(92deg, var(--teal), var(--violet));
  -webkit-background-clip: text; background-clip: text; color: transparent;
}
.brand-sub { color: var(--muted); font-size: 13px; }
.badge {
  font-size: 12px; color: var(--teal); border: 1px solid var(--teal-d);
  padding: 4px 10px; border-radius: 999px; background: rgba(47,212,196,.08);
}

/* Layout */
.layout { display: grid; grid-template-columns: 340px 1fr 360px; gap: 18px; padding: 18px 24px; align-items: start; }
@media (max-width: 1200px) { .layout { grid-template-columns: 1fr; } }

.panel {
  background: linear-gradient(180deg, var(--panel), var(--bg2));
  border: 1px solid var(--line); border-radius: var(--radius);
  box-shadow: var(--shadow); padding: 18px;
}
.panel h2 { margin: 0 0 4px; font-size: 15px; }
.panel .hint { color: var(--muted); font-size: 12px; margin: 0 0 14px; }

/* Form */
.field { margin-bottom: 12px; }
.field label { display: block; font-size: 12px; color: var(--muted); margin-bottom: 5px; }
select, .pill-input {
  width: 100%; background: var(--panel2); color: var(--text);
  border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px;
  font-size: 14px; font-family: inherit; appearance: none;
}
select:focus { outline: none; border-color: var(--teal-d); }

.identity-card {
  margin-top: 6px; padding: 12px; border-radius: 12px;
  background: var(--panel2); border: 1px solid var(--line);
  display: flex; gap: 12px; align-items: center;
}
.avatar {
  width: 42px; height: 42px; border-radius: 50%; flex: 0 0 auto;
  background: linear-gradient(135deg, var(--teal), var(--violet));
  display: grid; place-items: center; font-weight: 700; color: #08122a;
}
.identity-card .nm { font-weight: 600; font-size: 14px; }
.identity-card .vc { color: var(--muted); font-size: 12px; }

.actions-box { margin-top: 8px; }
.actions-box .ttl { font-size: 12px; color: var(--muted); margin: 6px 0; }
.chk { display: flex; align-items: center; gap: 8px; padding: 6px 0; font-size: 13px; color: var(--text); }
.chk input { accent-color: var(--teal); }
.chk.off { color: var(--muted); opacity: .55; }

/* Contact tray */
.tray-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 12px; flex-wrap: wrap; gap: 8px; }
.tray-meta { color: var(--muted); font-size: 12px; }
table.tray { width: 100%; border-collapse: collapse; font-size: 13px; }
table.tray th { text-align: left; color: var(--muted); font-weight: 500; font-size: 11px; text-transform: uppercase; letter-spacing: .4px; padding: 8px 10px; border-bottom: 1px solid var(--line); }
table.tray td { padding: 10px; border-bottom: 1px solid rgba(38,51,92,.5); }
tr.contact { cursor: pointer; transition: background .12s; }
tr.contact:hover { background: rgba(47,212,196,.06); }
tr.contact.sel { background: rgba(124,108,255,.12); }
tr.contact.inelig { opacity: .5; }
tr.contact.inelig td .cust { text-decoration: line-through; }
.cust { font-weight: 600; }
.sub { color: var(--muted); font-size: 11px; }
.prio { display: inline-block; padding: 2px 8px; border-radius: 999px; font-size: 11px; font-weight: 600; }
.prio.alta { background: rgba(240,107,107,.16); color: #ff8e8e; }
.prio.media { background: rgba(245,185,74,.16); color: var(--amber); }
.prio.baja { background: rgba(151,163,196,.16); color: var(--muted); }
.status-pill { font-size: 11px; color: var(--muted); }

.btn {
  border: none; border-radius: 10px; padding: 10px 16px; font-size: 13px;
  font-weight: 600; font-family: inherit; cursor: pointer; transition: transform .08s, filter .15s;
}
.btn:active { transform: translateY(1px); }
.btn.primary { background: linear-gradient(92deg, var(--teal), var(--teal-d)); color: #062018; }
.btn.violet { background: linear-gradient(92deg, var(--violet), #5a49e0); color: #fff; }
.btn.ghost { background: transparent; border: 1px solid var(--line); color: var(--text); }
.btn:disabled { opacity: .4; cursor: not-allowed; }
.tray-actions { display: flex; gap: 10px; margin-top: 14px; flex-wrap: wrap; }

/* Ficha pre-llamada */
.ficha { display: none; margin-top: 16px; padding: 16px; border-radius: 12px; background: var(--panel2); border: 1px solid var(--line); }
.ficha.show { display: block; }
.ficha h3 { margin: 0 0 10px; font-size: 14px; }
.kv { display: grid; grid-template-columns: 130px 1fr; gap: 4px 10px; font-size: 13px; margin-bottom: 12px; }
.kv .k { color: var(--muted); }
.strategy { font-size: 12px; color: var(--muted); border-top: 1px solid var(--line); padding-top: 10px; }
.strategy li { margin: 3px 0; }
.ficha-actions { display: flex; gap: 10px; margin-top: 14px; }

/* Right column: widget + trace */
.widget-card .whead { display: flex; align-items: center; gap: 8px; margin-bottom: 10px; }
.dot { width: 9px; height: 9px; border-radius: 50%; background: var(--muted); }
.dot.live { background: var(--green); box-shadow: 0 0 0 4px rgba(67,209,138,.2); }
#widget-status { font-size: 13px; color: var(--muted); }
.widget-host { min-height: 120px; }
.mode-tag { font-size: 11px; padding: 3px 9px; border-radius: 999px; background: rgba(124,108,255,.14); color: #b3a9ff; }

.trace-card { margin-top: 18px; }
.trace-card h3 { margin: 0; font-size: 14px; }
.trace-sub { color: var(--muted); font-size: 11px; }
.trace-list { list-style: none; margin: 12px 0 0; padding: 0; display: flex; flex-direction: column; gap: 8px; max-height: 420px; overflow-y: auto; }
.trace-empty { color: var(--muted); font-size: 12px; padding: 12px; border: 1px dashed var(--line); border-radius: 10px; }
.trace-item { display: flex; gap: 10px; padding: 10px; border-radius: 10px; background: var(--panel2); border: 1px solid var(--line); animation: pop .2s ease; }
@keyframes pop { from { opacity: 0; transform: translateY(-4px); } }
.ti-ico { font-size: 18px; }
.ti-title { font-weight: 600; font-size: 13px; }
.ti-line { font-size: 12px; color: var(--muted); }
.ti-stamp { font-size: 10px; color: var(--muted); margin-top: 3px; }
.k-promise { border-left: 3px solid var(--teal); }
.k-link { border-left: 3px solid var(--violet); }
.k-payment { border-left: 3px solid var(--green); }
.k-transfer { border-left: 3px solid var(--amber); }
.k-optout { border-left: 3px solid #f06b6b; }
.k-dispute { border-left: 3px solid #f06b6b; }
.k-callback { border-left: 3px solid var(--muted); }
.k-outcome { border-left: 3px solid var(--violet); }

.section-title { font-size: 12px; text-transform: uppercase; letter-spacing: .5px; color: var(--muted); margin: 4px 0 10px; }
.empty-tray { color: var(--muted); font-size: 13px; padding: 18px; text-align: center; }